When roof damage needs urgent attention
Active water ingress, a visibly unstable roof section or loose materials above a path can require urgent attention. Keep away from areas at risk of falling debris or a damaged ceiling. If anyone is in immediate danger, contact the emergency services rather than relying on a website enquiry.
Reduce risk safely
Keep people away from the affected area. Move possessions only if doing so is safe, and keep clear of wet electrical fittings. Do not climb onto the roof or improvise a tarpaulin repair. Wind, wet coverings and hidden fragile areas make roof access hazardous.
Temporary protection and permanent repairs
Temporary protection aims to reduce further exposure while the permanent work is assessed. It does not establish that the underlying fault has been repaired. The final scope may involve coverings, flashing, drainage or damage beneath the visible surface.
Information needed to assess the situation
Note when the problem started, whether it followed a storm and which rooms or elevations are affected. Photographs from ground level or a safe indoor position can help. Describe active dripping separately from an old stain, and mention any falling materials.
Arrange the next step
Use the relevant repair guide to understand the likely follow-up. Sudden damage after wind belongs with storm repairs; recurring unexplained ingress needs leak investigation. Quote requests are not a substitute for immediate help where there is a safety risk.
Your questions, answered.
Should I go onto the roof to cover a leak?+
No. Do not attempt roof access or an improvised covering. Keep clear and seek appropriately equipped professional help.
Does temporary protection replace a permanent repair?+
No. Temporary protection and permanent repairs serve different purposes; the underlying defect still needs assessment.
What should I describe when roof damage happens suddenly?+
Describe the timing, weather, active water ingress, loose materials and affected areas. Take photos only from a safe position.